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You can also turn Airplane mode on and off again, which sometimes fixes connection issues. In that case, connecting to a Wi-Fi signal might help. If you are on a cellular network, you might find its connection speed is not enough for a good streaming experience.If you find HBO Max is not working properly on Android and/or iOS smartphones and tablets, there are a few things you can do. How to fix HBO Max problems on smartphones and tablets

If that’s the case, make sure all cables connecting your box to your TV are connected properly.

On infrequent occasions, you might encounter an HDCP (High-bandwidth Digital Content Protection) error if HBO is not working and you use it on your game console or set-top box.

You will need at least 3Mbps download speed to access content on HBO Now or HBO Go. You might also try directly connecting the router to your smart TV, set-top box, or game console. Try moving it to an area of the home that’s more open.

If you are still dealing with streaming issues, your wireless router may be in a poor location, and its signals are being blocked.

You can try to reinstall the HBO Max apps on your devices.

You can turn off your modem for up to 30 seconds and then restart it.

Turn off your home router for about 60 seconds and then restart it to see if that fixes the download stream.

If you are experiencing streaming problems at home, you might want to restart your TV, set-top box, game console, or mobile handset to see if that solves the issue.If you find HBO or HBO Max are not working in your home, several actions might fix those problems. How to fix HBO or HBO Max streaming problems at home If you have subscribed to HBO Max via Hulu, you must provide the email address and password for that service. For HBO Max users having password or username issues, you can contact the service to send you the email address details you used to log in or reset your password.

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